14 Day Hockey Stick Free Trial - STX

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Close FAQ How many times can I return a stick under the Risk Free Trial for a full refund? This program is limited to one return per household per year. I bought 2 STX Elite level sticks in one purchase - are they both covered under the Risk Free Trial?

Each household is allowed only 1 Risk Free Trial return. So if you purchased 2 sticks and decide you want to return them for a refund under the Risk Free Trial program you may only return 1 of those sticks. You will not be refunded for 2 sticks.

Both sticks will, however, still have our standard warranty coverage.

Do you pay for return shipping under the Risk Free Trial program? We do not. Return shipping costs are the responsibility of the purchaser. Do I have to use the original box I was sent to return my stick under the Risk Free Trial Program? No. You may use any box where the stick fits for a return. But feel free to hold on to the original box it was shipped in, as it might be the easiest way to get the stick back to us. What is so great about Risk Free Trial?

It's a whole new way to hockey. You no longer have to watch video reviews or awkwardly flex a stick in store to decide if you like it. Cut it, tape it, and try it. Now you get to decide if you like a stick by, you know, actually using it. Take it to practice, skate with it during your next game, or dangling with it during shinny.

During the 14 day window if, for any reason, you are unsatisfied with the performance of the stick simply send it back to us for a full refund.

Please remember, this program is limited to one return per household per year.

Close FAQ What is your standard return policy?

Items ordered from store.stx.com can be returned within 30 days of receipt, as long as the item is unused, hasn't been washed and is in its original packaging.

After 30 days, we review each request on a case-by-case and do our best to accommodate all that are reasonable. STX's determinations however are final. Visit stx.com/legal for the full return policy and procedures.

How do I set up a return? Visit STX.com/Legal or give or us a call at 1.888.789.7894 between 9 a.m.- 5 p.m. ET Monday - Friday, to get started on the return process. I bought the wrong item, how can I exchange it? At this time, we do not offer exchanges through STX.com. If you would like to get an item in a different item, size or color, simply send back the product you have for a refund and place a new order on store.stx.com. This is the fastest and most efficient way for you to get your replacement item or give or us a call at 1.888.789.7894 between 9 a.m.- 5 p.m. ET Monday - Friday and we would be happy to help.
Close FAQ My stick broke during the 14 day Risk Free Trial window, how do I get a replacement? All our ice hockey sticks have a standard 45 day warranty. If this happened to you please click here to start a warranty claim or you can call our customer service team - 1.888.789.7894 between 9 a.m. - 5 p.m. ET Monday - Friday and we would be happy to help! My elite level stick broke during the 14 day Risk Free Trial window. I want to return it under Risk Free Trial - can I still be refunded? Yes. If this happened to you please click here to start a Risk Free Trial warranty claim or you can call our customer service team - 1.888.789.7894 between 9 a.m. - 5 p.m. ET Monday - Friday and we would be happy to help! If my stick breaks do I have to return the broken pieces to get my Risk Free Trial refund? Yes. We need to verify the stick upon return to STX. In order for us to process your Risk Free Trial return you must return the entire stick, including any broken pieces. Please click here for our full warranty policies or you can call our customer service team - 1.888.789.7894 between 9 a.m. - 5 p.m. ET Monday - Friday and we would be happy to help! I was sent a warranty replacement stick during the 14 day window and that one broke, now what?

If you are sent a warranty replacement stick and it breaks you may return it under the Risk Free Trial program, provided you are still within the 14 day trial period. If you are outside of the 14 day Risk Free Trial period or you have previously sent back a stick under Risk Free Trial, then your warranty coverage has been exceeded. Each STX stick has a one-time warranty replacement.

If this happened and you have any questions please call our customer service team so we can help - 1.888.789.7894 between 9 a.m.- 5 p.m. ET Monday - Friday.

Does my warranty start over if I am shipped a new stick during the Risk Free Trial window? No. All STX Ice Hockey sticks have a standard 45 day warranty period. Each stick warranty is good for a one-time replacement.
Close FAQ What products are covered under the Risk Free Trial?

At this time the following composite hockey sticks are covered:

  • Surgeon RX3 Senior / Intermediate / Junior
  • Stallion HPR Senior / Intermediate / Junior
*YOUTH sticks (of any kind) are not covered under the Risk Free Trial.
Do you offer risk free trial on other (non-hockey stick) products or equipment? No, unfortunately we do not. We have been known to show up at rinks to offer demos of all our equipment - so sign up for our email list to be the first to know when we'll be in your area.
Close FAQ A friend gave me their stick, can I return it under the Risk Free Trial? You have nice friends! Unfortunately, the Risk Free Trial applies only to original purchasers of STX products purchased directly from store.STX.com. I bought my stick at a demo from one of your reps - is my stick covered under the Risk Free Trial? Unfortunately, the Risk Free Trial applies only to original purchasers of STX products purchased directly from store.STX.com. I bought my stick through a TEAM deal from one of your reps - is my stick covered under the Risk Free Trial? It is not. The Risk Free Trial applies only to STX sticks purchased directly from store.STX.com.
Close FAQ What happens on day 15 (after my 14 day Risk Free Trial window has passed)?

Essentially nothing (except you now have the best hockey stick in the market!). It just means you will no longer be able to return the stick for a full refund.

In even better news, your stick is still covered for another 31 days of standard warranty!

My 14 day Risk Free Trail period ends on a weekend / Holiday please help! You only have to initiate your Risk Free Trial return by the 14th day. Just go to www.STX.com/Legal and start your return. Then just drop it in the mail on the next regular business day.
Close FAQ I live outside of the United States - can I buy products from STX.com and have them sent to me?

Unfortunately, we are only able to ship to the continental United States, Hawaii, and Alaska. For our fans in Canada and other parts of the world, we're working on bringing STX hockey equipment to you through store.STX.com.

Be sure to sign up for our newsletter to stay in touch so you'll be the first to know when it's available in your region of the world!

Where do you ship? We currently ship to all addresses within the United States, including Alaska and Hawaii. I live in Alaska, does free shipping on your sticks and apparel apply to me? We love the frontier state. However, free shipping isn't valid for Alaska. I live in Hawaii, does free shipping on your sticks and apparel apply to me? Aloha! We'd love to say yes - but Hawaii is really far away from our warehouse. So, unfortunately, free shipping isn't valid for shipments to Hawaii.
Close FAQ Is the return process different if I ordered through Amazon? Yes. If you ordered a product from Amazon and want to return it, you must work with Amazon directly. I bought my stick through Amazon is my stick covered under the Risk Free Trial? No. The Risk Free Trial program applies only to STX Products purchased directly from www.store.STX.com. I bought my stick through Amazon, is my stick covered under the 45 Day Warranty? Yes of course! As long as your stick is still under the 45 day window just visit www.STX.com/legal or give or us a call at 1.888.789.7894 between 9 a.m.- 5 p.m. ET Monday - Friday, to get started on the return process.
Close FAQ I'm used to buying hockey equipment at a retail store - don't I need to see these products in person before buying them?

We understand the familiar concept of a traditional retail store, but at STX, we want to give you the best product for the best price. That means trying some new and exciting things. We are bringing hockey to you, in a whole new way.

In some areas of the country we offer free on ice demo opportunities. Sign up for our email list to stay in touch so you'll know where we'll be next.
How many gallons of water does it take to build one NHL sized rink? If the floor is level, it will take approximately 10,600 gallons. Is it true the good old hockey game is the best game you can name? Well. Now that song is stuck in our head. Is it off-sides or off-side? I'm really confused. The debate rages on! Since it is just a single infraction that causes Rule 83 of the NHL handbook to be whistled - we go with Off-Side. I bought some nachos from the rink snack bar, but they aren't very good. Do you think I can return those? While Risk Free Trial is a great program - we doubt it extends to rink snacks. Is it ok to shake my goalie back and forth to disrupt a breakaway when playing Bubble Hockey? Never. Don't be that person.

HERE'S HOW IT WORKS.

(WARNING: IT'S A WHOLE NEW WAY TO HOCKEY)

STEP 1: PICK

Pick out your favorite STX elite level stick.

STEP 2: TRY

Cut it, tape it and play with it for 14 full days.

STEP 3: DECIDE

If you love it (you will) just keep it.

"HOLD UP. I CAN REALLY TRY IT FOR 14 DAYS?"

(WE KNOW THAT'S WHAT YOU'RE THINKING)

You: I broke it taking a slapper.

Us: No problem tough guy.

You: I'm short and cut 2" off.

Us: It's cool. Hockey players come in all sizes.

You: It was too light for me.

Us: Really? No biggie.

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NEED MORE CONVINCING?

(HERE ARE SOME OTHER OH-SO-COMMON QUESTIONS)

ELITE STICKS AT VERY UN-ELITE PRICES.

(STX MAKES HOCKEY MORE AFFORDABLE)

CHECK OUT THE HPR // Shop NOW.

Feel the change with HPR Ultra-High Balance Point. Gives you a more durable stick that feels lighter due to the redistribution of weight.

HOLD THE FUTURE WITH THE RX3 // Shop NOW.

The innovative, ergonomic design on the underside of the shaft fills the void in your hand left by a traditional shaped hockey stick.

BUYING DIRECT MEANS YOU SAVE

(GET SUITED UP FOR LESS)

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