14 Day Gear Demos - STX

STX uses cookies to enhance your experience and quality of our site. By continuing to browse our site you accept our cookie policy. For more information and to learn how to refuse the use of cookies, read our updated Privacy and Cookie Policy.

I Accept
Close FAQ How many times can I return a piece of equipment under the 14 Day Demo Program for a full refund?

This program is limited to one return per household, per product category, per year.

I bought two of the same elite level items in one purchase - are they both covered under the 14 day demo program?

Each household is allowed only one 14 day demo return, per product category, per year. If, for example you purchased 2 Elite Level sticks and decide you want to return them for a refund under our demo program you may only return 1 of those sticks. You will not be refunded for 2 sticks.

Both sticks will, however, still have our standard warranty coverage.

Do you pay for return shipping under the 14 day demo program?

Yes! We are confident you're going to love your new equipment. However, if for any reason you don't we will take it back no questions asked. We pay for the return shipping and once the item(s) have arrived we'll issue you a full refund.

Do I have to use the original box I was sent to return my gear under the 14 day demo program?

No. You may use any box where the gear fits for a return. But feel free to hold on to the original box it was shipped in, as it might be the easiest way to get the equipment back to us.

Can you tell me more about 14 day demo?

We are taking the guesswork out of deciding what hockey equipment is best for you. Now you no longer have to watch video reviews, awkwardly flex a stick in store, or wonder what our gear fits like when looking at it online.

Order with confidence knowing you have 14 full days to decide if you love your new equipment by, you know, actually using it. Take it to practice, skate with it during your next game, dangle with it during shinny, cut it down, or sweat all over it. We are confident you'll LOVE your new gear. However, if for any reason, during the 14 day window, you are unsatisfied with the performance of the gear simply send it back to us for a full refund.

Please remember, this program is limited to one return, per category, per household per year.

Close FAQ At this time the following products are covered:

Surgeon RX3

  • • Sticks
  • • Gloves
  • • Pants
  • • Shin Pads
  • • Elbow Pads
  • • Shoulder Pads

Stallion HPR

  • • Sticks
  • • Gloves
  • • Shin Pads
  • • Elbow Pads
  • • Shoulder Pads

*YOUTH sticks (of any kind) are not covered under the 14 Day Demo

Close FAQ What is your standard return policy?

Items ordered from store.STX.com can be returned within 30 days of receipt, as long as the item is unused, hasn't been washed and is in its original packaging.

Elite items returned under the 14 Day Demo Program must follow the return rules and procedures for that program.

After 30 days, we review each request on a case-by-case and do our best to accommodate all that are reasonable. STX's determinations however are final. Visit STX.com/legal for the full return policy and procedures.

How do I set up a return?

Visit this page or give or us a call at 1.888.789.7894 between 9 a.m. - 5 p.m. ET Monday - Friday, to get started on the return process.

I bought the wrong item, how can I exchange it?

At this time, we do not offer exchanges through store.STX.com. If you would a different item, size or color, simply send back the product you have for a refund and place a new order on store.STX.com. This is the fastest and most efficient way get your replacement item. You may also give us a call at 1.888.789.7894 between 9 a.m. - 5 p.m. ET Monday - Friday and we would be happy to help.

Close FAQ My stick broke during the 14 day demo program window, how do I get a replacement?

All our ice hockey sticks have a standard 45 day warranty. If this happened to you please click here to start a warranty claim or you can call our customer service team - 1.888.789.7894 between 9 a.m. - 5 p.m. ET Monday - Friday and we would be happy to help!

My elite level stick broke during the 14 day risk free trial window. I want to return it under risk free trial - can I still be refunded?

Yes. If this happened to you please click here to start a warranty claim or you can call our customer service team - 1.888.789.7894 between 9 a.m. - 5 p.m. ET Monday - Friday and we would be happy to help!

If my stick breaks do I have to return the broken pieces to get my 14 day demo refund?

Yes. We need to verify the return for the stick after you send it back to STX. In order for us to process your 14 Day Demo return you must return the entire stick, including any broken pieces.

Please click here for our full warranty policies or you can call our customer service team - 1.888.789.7894 between 9 a.m. - 5 p.m. ET Monday - Friday and we would be happy to help!

I was sent a warranty replacement stick during the 14 day window and that one broke - now what?

If you are sent a warranty replacement stick and it breaks you may return it under the 14 Day Demo program, provided you are still within the 14 day trial period.

If you are outside of the 14 day demo window or you have previously sent back a stick under warranty replacement, then your warranty coverage has been exceeded. Each STX stick has a one-time warranty replacement.

If this happened and you have any questions please call our customer service team so we can help - 1.888.789.7894 between 9 a.m. - 5 p.m. ET Monday – Friday

Does my warranty start over if I am shipped a new stick during the 14 Day Demo window?

No. All STX Ice Hockey sticks have a standard 45 day warranty period. Each stick warranty is good for a one-time replacement.

Close FAQ My friend gave me their gear, can I return it under the 14 day demo?

You have nice friends! Unfortunately, the 14 DAY DEMO PROGRAM applies only to original purchasers of STX products purchased directly from store.STX.com.

I bought a piece of equipment at a demo from one of your reps - is my item covered under the 14 day demo program?

Unfortunately, the 14 day demo program applies only to original purchasers of STX Products purchased directly from store.STX.com.

I bought a piece of equipment through a team deal from one of your reps - is my item covered under the 14 day demo program?

It is not. The 14 Day Demo applies only to STX equipment purchased directly from store.STX.com.

Close FAQ What happens on day 15 (after my 14 day window has passed)?

Essentially nothing (except you now have the best hockey equipment in the market!). It just means you will no longer be able to return the gear for a full refund.

In even better news, your equipment is still covered by the best warranty in the market. So get out there and play with confidence knowing we have your back.

My 14 day demo window ends on a weekend / holiday please help!

No problem. We know life can get busy! You only have to initiate your 14 Day Demo return by the 14th day. Just go here and start your return. Then just drop it in the mail on the next regular business day.

Close FAQ Where do you ship?

We currently ship to all addresses within the United States, including Alaska and Hawaii.

I live in Alaska, does free shipping on Elite Equipment and apparel apply to me?

We love the frontier state. However, free shipping isn't valid for Alaska.

I live in Hawaii, does free shipping on Elite Equipment and apparel apply to me?

Aloha! Unfortunately, Hawaii is really far away from our warehouse. So free shipping isn't valid for shipments to Hawaii.

I live outside of the United States - can I buy products from STX.com and have them sent to me?

Unfortunately, we are only able to ship to the continental United States, Hawaii, and Alaska. For our fans in Canada and other parts of the world, we're working on bringing STX hockey equipment to you through store.STX.com.

Be sure to sign up for our newsletter to stay in touch so you'll be the first to know when it's available in your region of the world!

Close FAQ How do I start a return?

Visit this page or give or us a call at 1.888.789.7894 between 9 a.m. - 5 p.m. ET Monday - Friday, to get started on the return process.

How many times can I return an item under the 14 day demo program for a full refund?

This policy is limited to one return per household, per product category, per year.

Close FAQ I'm used to buying hockey equipment at a retail store - don't I need to see these products in person before buying them?

We understand the familiar concept of a traditional retail store. We are making it easier than ever to shop with confidence with STX. We offer free shipping, both ways (to you and free return shipping) as well as an industry first 14 Day Demo program so you can shop with confidence knowing you'll get the best equipment, at the best price, all shipped direct to you.

Plus you'll have lots of time to try on the gear and try it out at the rink to make sure the purchase you made it perfect! That's a WAY better deal than trying it on it in a store and HOPING it works on ice.

How many gallons of water does it take to build one NHL sized rink?

If the floor is level, it will take approximately 10,600 gallons.

Is it true the good old hockey game is the best game you can name?

Well. Now that song is stuck in our head.

Is it ok to shake my goalie back and forth to disrupt a breakaway when playing Bubble Hockey?

Never. Don't be that person.

We’re Solving Your Hockey Problems

AT LEAST THE STICK AND GEAR PART

STEP 1: ORDER

Choose your favorite elite stick or gear.

STEP 2: TRY

Sweat in it. Tape it. Use it on ice for a full 14 days.

STEP 3: DECIDE

Love it? Keep it. Don't love it? Returns and refunds are free.

You can demo any of our elite sticks and gear for 14 days

RX3 Stick $179 Demo Now
HPR Stick $169 Demo Now
RX3 Gloves $99 Demo Now
HPR Gloves $99 Demo Now
View More Products

Still have questions about our 14 Day Demo?

HPR Elite Sticks $169

Shop the Stallion HPR™ stick line now.

RX3 Gloves From $79

Shop the Surgeon RX3™ glove line now.

Elite Gear - Free Shipping

Free Shipping & Returns

Doesn’t get better than that

Shop Now
Direct to you pricing

Direct to you pricing

Get more — Pay less

Learn More
Men's Lacrosse Women's Lacrosse Field Hockey Hockey