What is your standard return policy?
Items ordered from STX.com can be returned within 30 days of receipt, as long as the item is unused, hasn't been washed and is in its original packaging.
Elite items returned under the 14 Day Demo Program must follow the return rules and procedures for that program.
After 30 days, we review each request on a case-by-case and do our best to accommodate all that are reasonable. STX's determinations however are final. Visit STX.com/legal for the full return policy and procedures.
How do I set up a return?
You can either visit this page, email us at [email protected], or give us a call at 1.888.789.7894 between 9 a.m. - 5 p.m. ET Monday - Friday, to get started on the return process.
I bought the wrong item, how can I exchange it?
At this time, we do not offer exchanges through STX.com. If you would a different item, size or color, simply send back the product you have for a refund and place a new order on STX.com. This is the fastest and most efficient way get your replacement item. You may also give us a call at 1.888.789.7894 between 9 a.m. - 5 p.m. ET Monday - Friday or email [email protected] and we would be happy to help.
Should I use or pay for tracking or insurance when sending my package back to you?
We highly recommend you use an insured and traceable shipping method for your return package and that you keep the return tracking number for your records. We will not be responsible for damaged, misdirected or lost return packages.
How many times can I return an item under the 14 Day Demo Program for a full refund?
This policy is limited to one return per household, per product category, per year.
How long will it take for my return to be processed?
Once received and if approved, you can expect a refund, in the same form of payment originally used for the purchase, within 30 days of our receiving the returned item(s).
I didn't get a return confirmation email, what should I do?
In some cases your return authorization email might be caught in your SPAM filter. Please check your junk box of your email. us give or us a call at 1.888.789.7894 between 9 a.m. - 5 p.m. ET Monday - Friday, or send us an email at [email protected] and we'll get back you as quickly as we can!
I bought my stick at a retail store, can I return it under the 14 Day Demo?
No. Unfortunately, the 14 Day Demo Program applies only to original purchasers of STX products purchased directly from STX.com.
My friend gave me their gear, can I return it under the 14 Day Demo?
You have nice friends! Unfortunately, the 14 Day Demo Program applies only to original purchasers of STX products purchased directly from STX.com.