How many times can I return a piece of equipment under the 14 Day Demo Program for a full refund?
This program is limited to one return per household, per product category, per year.
I bought two of the same elite level items in one purchase - are they both covered under the 14 day demo program?
Each household is allowed only one 14 day demo return, per product category, per year. If, for example you purchased 2 Elite Level sticks and decide you want to return them for a refund under our demo program you may only return 1 of those sticks. You will not be refunded for 2 sticks.
Both sticks will, however, still have our standard warranty coverage.
Does STX pay for return shipping under the 14 Day Demo Program?
No. You will be responsible for paying the shipping costs associated with returning your 14 day demo stick to STX. In order to be refunded you must return the entire stick to STX. To do so you must initiate a return within 14 days of delivery of your original order.
Do I have to use the original box I was sent to return my gear under the 14 Day Demo Program?
No. You may use any box where the item fits for a return. But feel free to hold on to the original box it was shipped in, as it might be the easiest way to get the item back to us.
Can you tell me more about 14 day demo?
We are taking the guesswork out of deciding what hockey gear is best for you. Now you no longer have to watch video reviews, awkwardly flex a stick in store, or wonder how our gear feels & plays when looking at it online.
Order with confidence knowing you have 14 full days to decide if you love your new gear by, you know, actually using it. Take it to practice, skate with it during your next game, dangle with it during shinny, cut it down, or sweat all over it. We are confident you'll LOVE your new gear. However, if for any reason, during the 14 day window, you are unsatisfied with the performance of your qualified 14 Day Demo product simply send it back to us for a full refund.
Please remember, this program is limited to one return, per category, per household per year.
What happens on day 15 (after my 14 day window has passed)?
Essentially nothing (except you now have the best hockey equipment in the market!). It just means you will no longer be able to return the gear for a full refund.
In even better news, your equipment is still covered by the best warranty in the market. So get out there and play with confidence knowing we have your back.
My 14 day demo window ends on a weekend / holiday please help!
No problem. We know life can get busy! You only have to initiate your 14 Day Demo return by the 14th day. Just go here and start your return. Then just drop it in the mail on the next regular business day.
In the United States, the following products are covered under the ’14 Day Demo’ Program:
- Shin Pads
- Elbow Pads
- Shoulder Pads
- Shin Pads
- Elbow Pads
- Shoulder Pads
*YOUTH sticks (of any kind) are not covered under the 14 Day Demo
In Canada, the following products are covered under the ’14 Day Demo’ Program:
I bought a piece of equipment at a demo from one of your reps - is my item covered under the 14 Day Demo Program?
Unfortunately, the 14 Day Demo Program applies only to original purchasers of STX Products purchased directly from STX.com.
I bought a piece of equipment through a team deal from one of your reps - is my item covered under the 14 Day Demo Program?
It is not. The 14 Day Demo applies only to STX equipment purchased directly from STX.com.
What is your standard return policy?
Items ordered from STX.com can be returned within 30 days of receipt, as long as the item is unused, hasn't been washed and is in its original packaging.
Elite items returned under the 14 Day Demo Program must follow the return rules and procedures for that program.
After 30 days, we review each request on a case-by-case and do our best to accommodate all that are reasonable. STX's determinations however are final. Visit STX.com/legal for the full return policy and procedures.
How do I set up a return?
I bought the wrong item, how can I exchange it?
At this time, we do not offer exchanges through STX.com. If you would a different item, size or color, simply send back the product you have for a refund and place a new order on STX.com. This is the fastest and most efficient way get your replacement item. You may also give us a call at 1.888.789.7894 between 9 a.m. - 5 p.m. ET Monday - Friday or email [email protected] and we would be happy to help.
Should I use or pay for tracking or insurance when sending my package back to you?
We highly recommend you use an insured and traceable shipping method for your return package and that you keep the return tracking number for your records. We will not be responsible for damaged, misdirected or lost return packages.
How many times can I return an item under the 14 Day Demo Program for a full refund?
This policy is limited to one return per household, per product category, per year.
How long will it take for my return to be processed?
Once received and if approved, you can expect a refund, in the same form of payment originally used for the purchase, within 30 days of our receiving the returned item(s).
I didn't get a return confirmation email, what should I do?
In some cases your return authorization email might be caught in your SPAM filter. Please check your junk box of your email. us give or us a call at 1.888.789.7894 between 9 a.m. - 5 p.m. ET Monday - Friday, or send us an email at [email protected] and we'll get back you as quickly as we can!
I bought my stick at a retail store, can I return it under the 14 Day Demo?
No. Unfortunately, the 14 Day Demo Program applies only to original purchasers of STX products purchased directly from STX.com.
My friend gave me their gear, can I return it under the 14 Day Demo?
You have nice friends! Unfortunately, the 14 Day Demo Program applies only to original purchasers of STX products purchased directly from STX.com.
My stick broke during the 14 Day Demo Program window, how do I get a replacement?
All our ice hockey sticks have a standard 45 day warranty. If this happened to you please click here to start a warranty claim or you can call our customer service team - 1.888.789.7894 between 9 a.m. - 5 p.m. ET Monday - Friday and we would be happy to help!
My elite level stick broke during the 14 day risk free trial window. I want to return it under 14 Day Demo - can I still be refunded?
Yes. If this happened to you please click here to start a 14 Day Demo return or you can call our customer service team - 1.888.789.7894 between 9 a.m. - 5 p.m. ET Monday - Friday and we would be happy to help!
If my stick breaks do I have to return the broken pieces to get my 14 Day Demo refund?
Yes. We need to verify the return for the stick after you send it back to stx. In order for us to process your 14 day demo return you must return the entire stick, including any broken pieces.
Please click here for our full warranty policies or you can either email us at [email protected] or call our customer service team - 1.888.789.7894 between 9 a.m. - 5 p.m. ET Monday - Friday and we would be happy to help!
I was sent a warranty replacement stick during the 14 day window and that one broke - now what?
If you are sent a warranty replacement stick and it breaks you may return it under the 14 Day Demo Program, provided you are still within the 14 day trial period.
If you are outside of the 14 day demo window or you have previously sent back a stick under warranty replacement, then your warranty coverage has been exceeded. Each STX stick has a one-time warranty replacement.
If this happened and you have any questions please either email us at [email protected] or call our customer service team so we can help - 1.888.789.7894 between 9 a.m. - 5 p.m. ET Monday - Friday
Does my warranty start over if I am shipped a new stick during the 14 Day Demo window?
No. All STX ice hockey sticks have a standard 45 day warranty period. Each stick warranty is good for a one-time replacement.
Where do you ship?
All over the USA and to most addresses within Canada.
I live in a really remote area, does free shipping on elite sticks apply to me?
In most cases free shipping will apply. There are some instances where remote addresses will incur a surcharge. Free shipping isn't valid for YK, NWT, and NT.
Which products qualify me for free shipping?
All of our ELITE sticks qualify for free shipping.
Can I combine an elite stick with a non-elite stick and still qualify for free shipping?
No. You can not combine elite and non-elite products to qualify for free shipping.
What carrier will you use to ship my equipment?
STX equipment will be sent to you via Canada Post. To ensure that orders make it to P.O. boxes and rural route addresses, please include a physical street address or highway number with your order. Shipping charges will not be refunded or reimbursed under any circumstances.
I live outside of the North America - can I buy products from stx.com and have them sent to me?
Unfortunately, we are only able to ship to Canada, the continental United States, Hawaii, and Alaska. For our fans in other parts of the world, we're working on bringing STX hockey equipment to you through STX.com.
Be sure to sign up for our newsletter to stay in touch so you'll be the first to know when it's available in your region of the world!